Privacy Policy

At Shrikshetra Network Pvt. Ltd., we are committed to protecting your privacy. This privacy policy outlines how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email address, phone number, payment information.
• Usage Information: Information about how you use our services, including your IP address, browser type, operating system, and browsing history.
• Cookies: We may use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you interact with our site.
• Customer Support Information: Information you provide when you contact customer support, including the content of your communications and the information you provide to resolve any issues.
• Location Information: We may collect information about your location when you use our services, such as your IP address and device location settings.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our broadband services, including account setup, maintenance, and troubleshooting.
• Process payments and manage your account, including billing and invoicing.
• Communicate with you about your account, services, promotions, and updates.
• Improve our services and website by analyzing usage patterns and feedback.
• Personalize your experience by showing you content and advertisements that are relevant to you.
• Comply with legal obligations and protect our legal rights and interests.
• Conduct research and analysis to better understand our customers' needs and preferences.

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors and service providers who help us deliver our services, such as payment processors, marketing partners, and customer support providers.
• Legal Authorities: Government authorities or other entities if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

4. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and security protocols. However, no internet or email transmission is ever fully secure or error-free, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access and update your personal information by logging into your account or contacting us directly.
• Request deletion of your personal information, subject to certain legal obligations and exceptions.
• Opt-out of marketing communications by following the unsubscribe instructions in the emails we send you or by contacting us.
• Request a copy of the information we hold about you and information about how we process it.
• Withdraw your consent to our processing of your information at any time, where we rely on your consent as the legal basis for processing.

6. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: inquery@snpl.info

Phone: +91-9861301433

Address: Shrikshetra Network Pvt. Ltd., joda ,Keonjhar, Pin 758034

8. Data Retention

We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period will vary depending on the type of information and the purposes for which we collected it.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a user under the age of 18, we will delete such information from our records.

10. International Data Transfers

We may transfer your information to countries outside of your residence, including to countries that may not provide the same level of data protection as your home country. When we do so, we will ensure that appropriate safeguards are in place to protect your information.